Privacy Policy
Last Updated: 11 March 2026
Gradient Dynamics Ltd. (“Gradient Dynamics”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect personal data when you access our website, software platform, and related services (collectively, the “Platform”).
Gradient Dynamics Ltd. is a technology company delivering a cloud-based physicsAI engineering platform.
Controller of Personal Data Gradient Dynamics Ltd. is the data controller responsible for personal data collected through the Platform.
Company Name: Gradient Dynamics Ltd.
Company Number: 16815547
Contact Email: privacy@gradient-dynamics.com
Website: www.gradient-dynamics.com
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
This policy applies to personal data collected when you:
Use the Gradient Dynamics simulation platform.
Create and manage an account.
Contact our team via email, web forms, or support channels.
Visit our official website.
Participate in our beta programmes or user testing.
Interact with any of our associated engineering services.
Exclusions: This policy does not apply to third-party services, plugins, or software that may be integrated with our Platform. Those are governed by their own respective privacy policies.
We collect and process the following categories of personal data:
Identity Information: Including full name, job title, and the name of your organisation.
Contact Information: Email address and business contact details (such as business phone numbers or secondary email addresses).
Account Information: Login credentials (usernames/encrypted passwords), account preferences, and user-specific settings.
Technical and Usage Data: IP address, browser type and version, unique device identifiers, operating system and platform, usage activity within the platform, and session information (including duration and frequency of access).
Platform Interaction Data: Granular information about how users interact with the Platform, including:
Simulation activity (e.g., types of solvers used, run frequency).
Feature usage (e.g., which modules or APIs are accessed).
Performance metrics (e.g., latency, error rates, and computational resource consumption).
Note: This information is primarily used to improve system performance and user experience.
Communications: Records of support requests, emails, and specific feedback provided through the Platform’s feedback tools.
Gradient Dynamics does not intentionally collect or process:
Sensitive Personal Data (e.g., race, ethnicity, religious beliefs, sexual orientation, or trade union membership).
Health Information or Biometric Data.
Children’s Data (the Platform is strictly B2B/Adult use).
User Responsibility: Users should avoid uploading personal data into simulation datasets (e.g., CAD metadata or boundary condition files) unless required for a legitimate engineering use case.
We use different methods to collect data from and about you:
Directly from Users: When you manually create an account, contact our team, subscribe to updates, request technical support, or submit feedback.
Automatically through the Platform: As you interact with our services, we use log files, usage analytics, and security monitoring tools to capture technical and interaction data.
From Third Parties: We may receive limited information from:
Authentication providers (e.g., Single Sign-On (SSO) providers).
Payment processors (to confirm subscription status).
Analytics providers (to understand website traffic).
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
Performance of a Contract: Processing is necessary to provide access to the Platform, manage user accounts, and deliver the specific functionality you have subscribed to.
Legitimate Interests: Processing is necessary for our legitimate interests, provided they do not override your fundamental rights. This includes:
Improving platform performance and engineering solvers.
Maintaining system security and preventing fraud.
Analysing usage trends to direct our product roadmap.
Developing and testing new features.
Legal Obligations: Processing is required to comply with regulatory requirements, law enforcement requests, or tax and accounting obligations.
Consent: In specific cases, such as marketing communications, we rely on your explicit consent. Users may withdraw consent at any time.
We process personal data for the following exhaustive list of purposes:
Providing the Platform: Account management, ensuring platform access, and providing customer support.
Platform Improvement: Analysing usage patterns to optimize solver efficiency, improving system performance, and developing new engineering features.
Security and Integrity: Fraud prevention, monitoring for security threats, and protecting our cloud infrastructure.
Communications: Responding to inquiries, sending service-related updates (e.g., maintenance notices), and notifying users about important changes to the Platform.
Legal Compliance: Complying with regulatory obligations and responding to lawful requests from authorities.
We do not sell personal data. We may share personal data with trusted service providers strictly necessary for platform operation:
Cloud infrastructure providers (e.g., AWS, Azure, or Google Cloud).
Payment processors for billing management.
Analytics providers to monitor platform health.
Customer support systems to manage tickets.
All service providers are contractually required to process personal data in accordance with applicable data protection laws and our strict security instructions.
Some of our service providers may process data outside the United Kingdom. Where international transfers occur, Gradient Dynamics ensures appropriate safeguards are in place, including:
International Data Transfer Agreements (IDTA).
Standard Contractual Clauses (SCCs).
Other equivalent data protection measures approved by the UK Government.
Gradient Dynamics implements robust technical and organisational security measures designed to protect your personal data, including:
Encryption: Data is encrypted both in transit (using TLS) and at rest.
Access Controls: Restricted access based on the principle of "least privilege."
Security Monitoring: Continuous monitoring for suspicious activity.
Vulnerability Management: Regular security audits and software patching.
Note: While we use industry-standard protections, no system can guarantee absolute security.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods are determined by:
Specific legal and regulatory requirements (e.g., financial audit laws).
Contractual obligations with our Customers.
Operational needs (e.g., ensuring account continuity).
When data is no longer required, it is securely deleted or fully anonymised so it can no longer be linked to an individual.
Under the UK GDPR, you have the following rights:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (subject to legal retention requirements).
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request that your data be transferred to another organisation.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us using the details in Section 1.
Our website and Platform use cookies to:
Maintain secure user sessions.
Improve user experience by remembering preferences.
Analyse platform performance and traffic.
Users can manage or disable cookie preferences through their individual browser settings. Further information may be provided in a separate Cookie Policy.
The Platform is a professional engineering tool not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Material updates will be communicated directly to you via the Platform interface or via your registered email address.
If you have questions about this Privacy Policy or our data practices, please contact:
Gradient Dynamics Ltd. Email: privacy@gradient-dynamics.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator.
Website: https://ico.org.uk