Terms of Service
Gradient Dynamics Ltd: Terms of Service
Last Updated: 11 March 2026
These Terms of Service (“Terms”) govern the access to and use of the Gradient Dynamics cloud-based multiphysics simulation platform and associated services (the “Platform”).
By accessing or using the Platform, you agree to comply with these Terms. If you do not agree, you must not access or use the Platform.
1. Company Information
The Platform is operated by Gradient Dynamics Ltd., a company registered in England and Wales.
Company Name: Gradient Dynamics Ltd.
Company Number: 16815547
Contact Email: legal@gradient-dynamics.com
2. Definitions
Platform: The Gradient Dynamics cloud-based multiphysics simulation platform, including software, simulation engines, machine learning models, APIs, datasets, and related services.
Customer: An organisation that subscribes to the Platform under a commercial agreement.
User: Any individual authorised by a Customer to access the Platform.
Customer Data: Design files, models, datasets, parameters, and other information uploaded by Users.
Simulation Outputs: Results, predictions, models, datasets, visualisations or other outputs generated by the Platform.
3. Licence Grant
Subject to these Terms and payment of applicable fees, Gradient Dynamics grants the Customer a non-exclusive, non-transferable, revocable, and limited licence to access and use the Platform solely for internal engineering, research, or commercial development purposes.
The licence does not grant rights to:
Reproduce the Platform.
Distribute the Platform.
Sublicense the Platform.
Access source code.
4. Restrictions on Use
Users may not:
Reverse engineer or decompile the Platform.
Attempt to derive source code or algorithms.
Build competing software using the Platform.
Circumvent usage limits or security controls.
Conduct automated scraping or benchmarking without permission.
Use the Platform for any unlawful activities.
5. Customer Responsibilities
Customers are responsible for:
Maintaining account security and confidentiality of login credentials.
Ensuring authorised use by their personnel.
Verifying engineering outputs before real-world deployment.
Complying with all applicable laws and regulations.
Design Liability: Customers remain solely responsible for the design decisions made using Platform outputs.
6. Simulation Outputs and Engineering Disclaimer
The Platform generates predictive models and simulations using computational methods, physics models, and machine learning techniques.
Predictive Estimates: Simulation Outputs are estimates and depend on specific assumptions and input parameters.
Accuracy: They may not accurately reflect real-world performance.
Independent Validation: Results must be independently validated before engineering deployment.
Safety-Critical Apps: Gradient Dynamics makes no guarantee of accuracy or suitability for safety-critical applications.
Certification: The Platform must not be relied upon as the sole basis for engineering certification or regulatory compliance.
7. Artificial Intelligence and Model Governance
Certain Platform features may incorporate machine learning or artificial intelligence models. Customers acknowledge that:
AI models may evolve over time.
Outputs may vary depending on training data and inputs.
Models are designed to assist, not replace, professional engineering judgement.
Model Improvement: Gradient Dynamics may improve models using aggregated and anonymised data generated by the Platform.
Confidentiality: Customer proprietary data will not be disclosed to third parties without consent.
8. Intellectual Property
All intellectual property rights in the Platform remain the exclusive property of Gradient Dynamics, including: simulation engines, solver technology, machine learning models, optimisation algorithms, datasets, derived models, and platform architecture. Customer use of the Platform does not transfer ownership of any intellectual property.
9. Ownership of Customer Data
Customers retain ownership of all Customer Data uploaded to the Platform. Customers grant Gradient Dynamics a limited licence to process Customer Data solely for:
Operating the Platform.
Providing support.
Improving system performance.
Non-Commercialisation: Gradient Dynamics will not sell Customer Data.
10. Confidentiality
Both parties agree to maintain the confidentiality of non-public information. This includes algorithms, technical documentation, product designs, datasets, and business information. Confidential information must not be disclosed to third parties without written consent.
11. Data Protection and Privacy
Gradient Dynamics processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Details are described in the Privacy Policy and Data Processing Agreement (DPA). Customers are responsible for ensuring lawful processing of any personal data uploaded to the Platform.
12. Security
Gradient Dynamics maintains technical and organisational security measures including: encryption, access controls, monitoring, and vulnerability management. Security policies may be aligned with recognised standards such as ISO 27001 or SOC 2 practices.
13. Service Availability
Gradient Dynamics aims for high platform availability. However, the Platform may be temporarily unavailable due to maintenance, upgrades, infrastructure issues, or external service disruptions. Service commitments may be defined in a separate Service Level Agreement (SLA).
14. Export Control
The Platform may be subject to UK, EU, and international export control laws. Customers must not export, re-export, or transfer the Platform or related technology to restricted jurisdictions or sanctioned entities.
15. Third-Party Services
The Platform may integrate with third-party services (cloud infrastructure, analytics, external engineering tools). Gradient Dynamics is not responsible for the performance or security of third-party services.
16. Limitation of Liability
To the maximum extent permitted by law, Gradient Dynamics shall not be liable for indirect or consequential damages, loss of profits or revenue, loss of data, or loss of business opportunities. Total liability shall not exceed the fees paid by the Customer in the preceding twelve (12) months. Nothing excludes liability that cannot be excluded under law.
17. Indemnification
Customers agree to indemnify Gradient Dynamics against claims arising from: misuse of the Platform, violation of these Terms, or infringement of third-party rights.
18. Suspension and Termination
Gradient Dynamics may suspend or terminate access if: the Customer breaches these Terms, payment obligations are not met, or use of the Platform poses security risks. Upon termination, access to the Platform will cease.
19. Changes to the Platform
Gradient Dynamics may modify or update the Platform to improve functionality, address security, or comply with legal requirements. Material changes to these Terms will be communicated to Customers.
20. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact Information
Company Name: Gradient Dynamics Ltd.
Contact Email: legal@gradient-dynamics.com
Company Website: www.gradient-dynamics.com